Thank you for shopping at Exam Books Express. We appreciate the trust you have placed in us and are committed to providing you with the best possible service. Please read our return policy carefully to ensure you are fully aware of your rights and obligations when returning a product.

1. Returns
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.

2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping
- You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Contact Us
- If you have any questions on how to return your item to us, contact us at

Please note that certain items are not eligible for return, including:
- E-books or digital products once downloaded or accessed.
- Items that are damaged or missing parts for reasons not due to our error.

This return policy is subject to change without notice.

Can I return, it if my product is damaged / defective /missing pages in the book?

Yes, Customers may notify us of any manufacturing defect or damages within 5 days of the delivery. We will replace the defective/damaged product with a brand-new product at no extra cost.
MakeMyDelivery will replace the specific product ordered. However, we will not return the book or replace it with another book you want to order.
Damages due to normal wear & tear and negligence on the part of the customer are not returnable at all.
Courier charges in this case will be beared by us. The customer will get a hassle-free replacement in this case.

Do you replace/return, if I don’t like the book I ordered?

Yes, we can replace the book with any other book you want. But the return is entertained only within 7 days from the delivery. However the return will be at the Sole Discretion of Exam book express and if the return is entertained, then the courier charges for sending the book will be charged. i.e(Rs 80) per book. And it is the responsibility of the customer to send the book from his end.

*COD charges will not be refunded

Where to notify, in case of a problem with an order?

In case of any problem in the order, you can mail us at, we will try to revert you with the solution within 24 hours of your mail.

Will I get a refund if by mistake I have made the payment twice?

Yes, we will provide you with a full refund of the amount you have paid by mistake. However, if the product was already shipped, then we will provide the refund after deducting the courier charges.

What if I receive a duplicate / not the same product?

You can mail us at, we will replace the product with the actual and original product you ordered. Courier charges in this case will be beared by us. The customer will get a hassle-free replacement in this case.

What is the procedure for a Refund?

  1. Once the resolution is set for a refund, we will soon move ahead with the refund.
  2. Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
  3. You can opt for store credit as well and use the amount for future purchases with us. Store credit depends on the timely offer to offer.
  4. COD charges will not be refunded. You will get a refund of only the book amount.

All Refund will be initiated within 7 days .